Automatically take customer demands into account while loading

Bart van Dijck, project manager at FPC, is very happy with the StackAssist Exception Module. A module of StackAssist that automatically calculates with special situations at customers and carriers. We asked Bart when this is useful and why it is such a unique addition.

"For a lot of customers and carriers a standard stack on a Europallet or block pallet is good enough. But there are always companies, mostly the bigger ones, that have specific demands. For example one company can limit the stacking height to 1m60 (air transport), while the other one allows an overstack of 2cm and a height of 1m80."

"On top of that there is a difference in transport cost. Some carriers have a high extra charge for 2cm overstack while others don't charge extra. It pays quickly when you are able to take this into account."


"Without StackAssist, employees have to check the destination for every shipment. Then they have to go and look for the specific demands involved. With StackAssist you can easily save a list of specific demands per customer or carrier. Subsequently StackAssist automatically takes these into account when calculating."

"Because demands are automatically taken into account in the offered load plan, colleagues on the working floor make less mistakes, especially the new and temporary ones that don't have that much routine.
Moreover, returns are prevented when customers go as far as not accepting shipments with errors."

A screenshot of how customer demands can be stored in StackAssist:

Unique in the market

"In comparable stacking tools users have to give in the limitations again for every new order. There is no facility to save them. This makes StackAssist unique."


Do you want to know more about StackAssist and our Exception Module, Bart van Dijck can tell you all about it.

Bart van DijckBart van Dijck
Project Manager FPC




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